Management is about planning, organizing and controlling your resources but the most important resource is your staff! Do you know how to set goals, motivate and coach your staff to achieve the goals? Do you know how to run effective meetings and resolve conflict when it happens? You will learn these skills and many more to accelerate and expand your influence and success!

Leadership

Professor Jeffrey Mueller

National University, California

Time: 8:30 – 12:00

Date: Nov 14-18, 2011

Professor:

Jeffrey R. “Dr. Jeff” Mueller is an associate professor and regional lead faculty for leadership and management at the Sacramento Campus of National University, the second largest private university in California. Prior to becoming a full-time professor he was a U.S. Air Force personnel and executive officer, a corporate director of human resources and an organizational consultant who served over forty clients including CostCo and the State of California. His degrees include a BA from the University of Wisconsin, a MPA from Golden Gate University and a DM (doctor of management) from University of Phoenix. He teaches online and onsite courses in leadership, management, teamwork, human resource management, training, organizational behavior and organizational development. He has published articles on leadership development, organizational change and hiring right.

Why Attend?

Management is about planning, organizing and controlling your resources but the most important resource is your staff! Do you know how to set goals, motivate and coach your staff to achieve the goals? Do you know how to run effective meetings and resolve conflict when it happens? You will learn these skills and many more to accelerate and expand your influence and success!

Who Should Attend?

Supervisors, managers, directors, executives or anyone preparing for these responsibilities.

Course Objectives:

1. Contrast leadership from management and evaluate contemporary leadership theories for application
2. Demonstrate the linkage between leadership, followership and the situation.
3. Analyze and apply four critical leadership competencies.
4. Discuss and apply the relationship between leadership, organizational culture and teamwork.
5. Review methods for recognizing and rewarding effective employee performance.

Instructional Methods: instructor-led discussion/lecture, handouts, skill practice, introspective exercises and case analyses.

Course Outline

Day One – A Call for Leadership

• Rethinking your role as a leader
• The intersection of leaders, followers and the situation
• Balancing and maximizing task and people
• Four critical leadership competencies
• Introspective exercises and discussion

Day Two – Culture and Performance

• Elements of company culture
• Identifying performance gaps
• Effective planning and goal-setting
• Exercises and discussion
• SAS Case Study

Day Three – Focus on the Followers

• Motivation and Teamwork
• Videos: Teamwork and Motivating Others
• The leader as coach
• Coaching exercise
• Coaching plan

Day Four – Teamwork

• Why teamwork works
• Team meetings
• Team conflict
• Exercise 4

Day Five – Leading Change

• Why people resist change
• Building trust and commitment
• Colin Powell’s leadership advice
• Becoming a learning organization
• Lifelong learning